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Terms and Conditions

Publications

The Council of the City & County of Swansea makes every effort to ensure correct information is available on any brochures, publications and downloads, however cannot guarantee the accuracy of the information and accepts no responsibility for any error or misrepresentation, liability for loss, disappointment, negligence or other damage caused by the reliance on the information contained within unless caused by the negligent act or omission of the Council.

 

Virus Issues

The Council makes every effort to virus check the files available for downloading on this site. The Council cannot accept responsibility for any loss or damage which may happen from the use of downloaded material. We recommend that users re-check all downloaded material with their own virus check software.

 

Changes to the website

The User acknowledges and accepts that Visit Swansea Bay may from time to time alter any aspect of the Website, or any of the services or products provided through the Website, as it thinks fit and without notice to the User. Further, Visit Swansea Bay may alter the Terms and Conditions at any time without notice. The User accepts that it will have no claim for breach of contract or otherwise in respect of any such alteration.

 

Copyright

Copyright © City and County of Swansea

These pages, unless otherwise stated, are copyright protected. Reproduction of this material in any form is forbidden without the written permission of The City and County of Swansea. The law of England and Wales applies to the content of this Web site. Intellectual property rights in some of this material may be held by individual authors. The City and County of Swansea logo cannot be used in any form without written permission.

 

Disclaimer

The City and County of Swansea Council has made every effort to provide information which is accurate and up to-date. However The City and County of Swansea Council cannot accept any responsibility for any loss, damage, negligence or inconvenience which may result from use of this site and any downloadable or other assets associated with it. In most cases; content on any pages where the URL is prefixed by www.visitswanseabay.com/listings has been uploaded by third parties.

Our web pages may offer links to other websites when appropriate in good faith.  The City and County of Swansea is not responsible for the content of external internet sites and will not accept liability for the display of incorrect information or for any adverse incidents which may arise after linking to those sites. You acknowledge that we may not always identify paid services, sponsored content, or commercial communications as such.

Please note that any distances used are ‘as the crow flies’ and do not reflect any transport routes and therefore travel times may vary.

 

Visit Swansea Bay Partner Packages

Swansea Council (City & County of Swansea) work in partnership with local tourism related businesses in Swansea Bay by offering tourism marketing Partner Packages.  The customer facing brand of Swansea Council’s destination marketing is Visit Swansea Bay, which is managed by Swansea Council’s Tourism Team within Cultural Services. The following Terms & Conditions apply.

2025-26 Terms & Conditions (1 Apr 2025 to 31 Mar 2026)

  • For the period from 1 April 2025 to 31 March 2026 (inclusive), the City & County of Swansea are offering eligible businesses (see below) a free entry-level Partner Package, which includes a webpage promoting their business on visitswanseabay.com and one ‘Spotlight On’ homepage feature (for one week).  Other marketing opportunities are available to purchase.
  • All accommodation must be graded, awaiting grading (having applied) or approved by Visit Wales or the AA.
  • All activity providers must be accredited (as appropriate) by the relevant National Governing Body or association, as recognised by Visit Wales or where no accreditation is available demonstrate that they comply with all relevant fire and safety regulations and by agreeing to the partnership with us you are confirming that you have the relevant public liability certification in place, with a minimum value of £5 million.
  • All food & drink operators and local producers of food & drink items (including for mail order sales), must have scored a Food Hygiene Rating of between 3 and 5.
  • It is the responsibility of the operator/business to apply to the relevant organisation for grading/accreditation.
  • All operators listed on the site must have the necessary planning permissions in place to operate their business.
  • Only accommodation operators, accredited activity providers (see above), attractions, food & drink operators (with a consumer facing business) and local food & drink producers, artists and craftworkers with a website and online mail order business, paying business rates or council tax within the Swansea Bay Marketing Area (including the City & County of Swansea and Neath Port Talbot County Borough Council) are eligible to become Visit Swansea Bay Partners.
  • Payment for any additional purchased marketing opportunities will be made promptly on receipt of an invoice and within 30 days (details of how to pay online or by telephone can be found on the back of the invoice). Failure to pay will lead to removal from visitswanseabay.com and any future marketing activity (until such time as the outstanding invoice or payment has been discharged).
  • The City and County of Swansea reserves the right to moderate content before publication (online or in print) and to reject unsuitable images or other promotional material.
  • The City & County of Swansea reserve the right to edit any promotional copy to ensure it fits the available space. This includes Welsh translated material.
  • By providing images as a Visit Swansea Bay Partner, a business confirms that they own the appropriate copyright and permissions to use them.
  • Businesses also consent that any images provided as part of a Partner Package can be used for any promotional activity carried out by Visit Swansea Bay (City & County of Swansea), for example on social media or in media coverage.
  • The prices applied to the additional marketing opportunities available to purchase are valid from 1 April 2025 to 31 March 2026 (inclusive).
  • All entries must comply with the Consumer Protection from Unfair Trading Regulations 2008 and any other relevant statutes.
  • The City and County of Swansea accepts no liability for errors, inaccuracies or omissions.
  • The City and County of Swansea has, at its discretion, the absolute right to refuse any application.
  • By applying to become a Visit Swansea Bay Partner, you confirm that you are the business owner or you have received permission from them to do so.
  • By becoming a Visit Swansea Bay Partner, you are agreeing to receive relevant information from us in relation to your tourism business and Visit Swansea Bay Partner Package. Your contact details will not be passed on to a third party.

If your business is compliant with the above terms & conditions and you would like to promote your business with Visit Swansea Bay, you can register your business here  or find out more about additional marketing opportunities.

 

Events

  1. Only events taking place within the Swansea Bay Marketing Area (including City and County of Swansea and Neath Port Talbot County Borough Council) will be eligible to be published on visitswanseabay.com.
  2. The City and County of Swansea reserves the right to moderate content before publication (online or in print) and to reject unsuitable images or other promotional material.
  3. Only events deemed relevant to potential visitors to Swansea Bay by the City & County of Swansea will be eligible to be published on visitswanseabay.com.
  4. The City and County of Swansea has, at its discretion, the absolute right to refuse the publication of any event on visitswanseabay.com.
  5. All events are checked before being approved and published, and may be edited to fit in with the style of the site. We aim to make approved events live within 72 hours.